Refund policy

Refund, Return & Exchange Policy

This policy applies to purchases from The Folk Project on www.thefolkproject.com. It should be read with our Terms of Service and Shipping Policy.

Email: thefolkprojectofficial@gmail.com
Phone: 9894468040
Address: 130, Angammal Layout, 2nd Lawley Road, Coimbatore – 641003, Tamil Nadu, India

1. Summary

  • You may cancel free of charge before the order is shipped.
  • Reasonable returns of unused tees with unbroken tags: within 7 days of delivery.
  • Size exchange is allowed under the same 7-day / unused / tags-intact rules, subject to stock of the new size.
  • Damaged or wrong item: tell us within 2 days of delivery, with photos.
  • Approved refunds go through the original prepaid payment method (or UPI/bank for COD — see below).
  • Refunds are completed within 5 working days after we receive and inspect the return.
  • On an approved valid return or exchange, The Folk Project pays return shipping.
  • Standard shipping is already included in MRP. COD costs an extra ₹250.

2. Cancellation before shipping

Email or call us with your order number before the parcel is handed to the courier. If the order has not shipped, we cancel at no charge. Prepaid amounts are refunded to the original payment method. COD orders that have not shipped are simply cancelled; you pay nothing.

Once the courier has picked up the parcel, this section no longer applies. Use the return, exchange, or damage process below.

3. Reasonable returns (7 days)

You may return a tee within 7 days of delivery if all of the following are true:

  • It is unused and unwashed
  • Tags are unbroken and still attached
  • It is in saleable condition with original packing where possible
  • The reason is reasonable (for example size/fit, colour not as expected on screen, or you no longer want it)

Write to thefolkprojectofficial@gmail.com or call 9894468040 with your order number and photos of the tee and tags. Wait for our approval and return instructions. Do not ship the item back until we confirm. We pay return shipping on approved returns.

4. Size exchange

Size exchange is available on the same 7-day, unused, tags-intact conditions.

  • Ask for the exact size you want. Exchange depends on that size being in stock.
  • If the size is available, we will replace the tee after we receive and inspect the original.
  • If the size is not available, we will refund instead (we do not keep a store-credit balance unless we agree it with you in writing).
  • One size exchange per item unless we agree otherwise.

Worn, washed, or tag-removed tees cannot be exchanged.

5. Damaged or wrong item (2 days)

If the tee is damaged in transit, defective, or you received the wrong design/size/colour:

  1. Contact us within 2 days of delivery.
  2. Send clear photos of the outer packet, the tee, the defect or wrong item, and the order/invoice if you have it. An unboxing video helps but is not mandatory.
  3. Keep the tee unused and tags attached until we respond.

Approved cases are replaced first where possible. If we cannot replace, we refund. We pay return shipping. Claims after 2 days for damage/wrong item may be declined unless the law requires otherwise.

6. What we do not accept

  • Returns after 7 days (except a valid damage/wrong-item claim raised within 2 days)
  • Worn, washed, stained, or altered tees
  • Broken or missing tags (except where tags were lost because of transit damage — explain this in your claim)
  • Items sent back without our approval

7. How refunds are paid

After we receive the return and the inspection is satisfactory:

  • Prepaid (Razorpay / UPI / cards): refund to the original payment method within 5 working days. Your bank or UPI app may take extra time to show the credit.
  • COD: we cannot reverse cash collected by the courier. We will refund the product amount (and the ₹250 COD fee only if the return is due to our error, damage, defect, or a wrong item) by UPI or bank transfer to the details you send us, within 5 working days of inspection.

Because shipping is included in MRP, there is no separate outbound shipping line to refund on a change-of-mind return. For approved damage, defect, or wrong-item cases we refund the product price and, for COD, the ₹250 fee where you paid it.

8. Failed COD or refused delivery

If a COD parcel is refused, or the courier cannot deliver after reasonable attempts, the order may be cancelled. Repeat failed COD orders may lead us to accept only prepaid checkout on later orders.

9. Contact

The Folk Project
130, Angammal Layout, 2nd Lawley Road, Coimbatore – 641003
thefolkprojectofficial@gmail.com · 9894468040